Shipping and returns

Items worth at least 500 zł nett ordered in Poland are delivered in 24 hours for free. Free delivery regards orders to Poland. The delivery fee for items worth less than 500 zł nett is 18,70 zł nett.

Find out more:

·       How long does it take to fulfill your order?

·       How do we deliver your order?

·       How can I place a complaint or book a return?

Delivery

Orders placed before 2.30 pm will be sent on the same working day. Orders placed after 2.30 pm will be sent on the following working day. All inland parcels will be sent within 24 hours’ time. We send all parcels in cooperation with an international parcel delivery service DPD. You are able to follow your order using a trackable service:

https://tracktrace.dpd.com.pl/findParcel

In view of a short delivery period you will receive a number of consignment note on your request. In order to receive it, send us an email or call us.

For international delivery information, please contact our consultant individually.

Complaints and returns

We have an efficient system in place for dealing with customer complaints. We may ask for pictures of faulty products and descriptions of an occurrence of faults. For more complaint information, please follow our statute.

According to Polish law, you always have the right to withdraw from your order within 14 days, without giving any reason. Returns that are not caused by the fault of promediaplus.pl service are at a customer’s expense.